Terms and Conditions

A. Obligations of the lessor

The lessor is obliged to:

Make the accommodation available on time, as agreed in this rental agreement.
Provide it in good condition and complete with inventory according to the supplied list.
Maintain proper buildings and contents insurance for the accommodation, including coverage during rentals.
Ensure the site manager grants the lessee access to the grounds where the accommodation is located.
Provide sufficient instructions in advance about the rented property.

B. Obligations of the lessee

The lessee is obliged to:

Pay the rent and security deposit due even if they do not use the accommodation, or use it for only part of the rental period, unless cancellation fees are paid as set out in article D.
Use the accommodation carefully and in line with its intended purpose (recreation).
Follow the lessor's instructions.
Not allow others — beyond those listed at booking — to use or sublet the accommodation.
Vacate the accommodation on time (as agreed in the conditions and listed with the property) and in the same condition as at the start of the rental period.
Note that additional costs incurred during or after the stay are not refundable.
Accommodate small guests up to 2 years old in a travel cot only — you can rent one from us or bring your own.
Book wellness packages for the entire party; partial bookings are not possible. If staying across multiple bungalows, both bungalows must take the same wellness arrangement. Wellness can be booked for the full stay or only the final day(s).
Add extra guests to an existing reservation only for the full duration of the stay, and only with prior approval from the property. Single- or partial-night additions are not permitted. The number of guests on site is checked against the booking. If the actual number differs without prior consent, a fine of €150 per extra person per night applies. We reserve the right to terminate the stay immediately without refund.
Stay in the guest annexe is included with bungalow no. 1, 3, 4, 5 and 7 for bookings of five (5) paying guests or more, and with bungalow no. 6 for bookings of seven (7) paying guests or more.
Custom invoices (e.g. with company name or VAT details) can be supplied on request. Administrative fees may apply.

C. Security deposit

At the start of the rental period the lessee pays a security deposit. The lessor refunds this amount within seven working days after departure, less any sums still owed by the lessee — for example additional services, damage attributable to the lessee, or administrative costs.
If the deposit is insufficient the lessor may recover the remainder from the lessee.

D. Cancellation and changes

Cancellations must be made in writing by email.
100% of the rent is due for cancellations from 14 days before the start of the rental period. The same applies to changes in guest count from 14 days before arrival.
For bookings made through our own website, in addition to the above, a reflection period of 24 hours applies from the moment the booking is made: within these 24 hours the booking may be cancelled free of charge.
In addition to cancellation fees, the lessor may charge any administrative fees already paid. After 24 hours, paid administrative fees (where applicable) are non-refundable and remain due regardless of whether the reservation is used or cancelled.
A single rebooking of the reservation is possible, provided it is made at least 14 days before the original arrival date. Please send the new date by email within 24 hours of notice so the original date does not remain unnecessarily blocked. Cancellation after rebooking is not possible; the full rent then remains due. Any price differences resulting from the change are paid by the guest.
If the booking was made through a third party, change fees may apply.
Specific requests for the stay must reach us no later than 10 days before arrival. We cannot guarantee your choices remain possible if notified later.

E. Non-performance

If either party fails to meet its obligations, the other has the right to dissolve the agreement in whole or in part, unless the breach is minor in nature or scope. On dissolution there is a claim for compensation of any damage, unless the breach can be attributed to that party itself.
If the accommodation is not delivered, or not delivered on time, the lessee is entitled to 25% of the rental sum, without prejudice to the right to compensation as referred to in clause 1.
On (partial) dissolution due to a breach by the lessor, the lessor refunds (part of) the rent paid.
If the lessee returns the key later than agreed, the lessor is entitled to a daily fee equal to the day-rate (a proportional percentage of the rent).
Guests are required to identify themselves directly to the lessor via the guest portal before arrival. If a valid ID and address cannot be shown before arrival, access to the bungalow will be refused. No (partial) refund of rent or additional costs will be issued in that case.
Costs directly related to use of the accommodation during the rental period — such as fines and tolls — are for the account of the lessee.
The necessary costs of normal maintenance and repair are for the account of the lessor. In case of a defect the lessee must contact the lessor immediately to discuss options.

G. Damage

In case of theft, seizure or significant damage to the accommodation, inventory or accessories, the lessee consults the lessor and follows their instructions.
The lessee is liable for damage occurring during the rental period unless it cannot be attributed to them. Damage cannot be recovered from the lessee if covered under insurance taken out in advance for this stay. Any excess charged by the lessor's insurer is, however, for the account of the lessee.
If the counterparty causes damage to property or otherwise causes loss arising from a breach of these terms, we are entitled to invoice the actual damage. In addition to material loss we reserve the right to charge reasonable costs for time spent on remedying the damage, at €60 per hour excluding VAT. Damage includes both direct and indirect loss, including but not limited to lost income, repair costs and additional administrative burden. Where the counterparty's breach leads to extra work for ZEN-Bungalows, that work may be charged at the same hourly rate.
We are not liable for theft of or damage to your belongings during or after your stay. This remains at your own risk.
Pets are not allowed on the sofa or in beds. Defecating or urinating in the garden is not permitted. If an accident does happen in or around the house, please clean it up — otherwise we will need to charge for the extra work. Pets may not chew or scratch the furniture; if we find damage, the cost will be passed on. Pet droppings in the park must also be cleaned up.
If a pet stayed without being booked and paid for, we will charge a fine of €150 in addition to any repair costs.
Only the number of guests stated in the booking may stay in the accommodation, unless agreed in writing in advance. If more guests are found to have stayed without prior consent, a fine of €150 per extra person per night applies regardless of whether they actually stayed the night. The lessor reserves the right to terminate the agreement immediately on discovery of unauthorised guests.
Resetting the router to factory settings is not permitted. If this happens, internet, heating and television will no longer work in the accommodation, and we cannot restore them during your stay. The remainder of your stay will then be without those services. The cost of restoring the settings is €70.
If the fuses trip and someone needs to attend, we charge €15.
If a key is missing at check-out and cannot be found, we charge €40.

H. Applicable law

Dutch law applies to this agreement. Only the Dutch courts have jurisdiction over disputes.
Offers and prices are subject to printing, typesetting and typographical errors. No rights can be derived from any inaccuracies in advertisements.