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Booking & payment

Do I have to pay for my booking in one go?

When booking you choose between two payment plans: 100% upfront, or 30% now and 70% eight days before arrival. You make the choice in your personal guest portal right after booking. The €250 deposit is shown separately from the rental price and is billed together with it at booking — no separate transfer needed. The deposit is refunded in full after your stay.

How do I add additional requests later on?

Right after booking you receive a personal link to your guest portal. There you can submit your wishes, details and any extras. The deadline is 10 days before arrival — after that we don't have enough time to prepare everything. If the link doesn't work, please email momentvoorjezelf@zenbungalows.nl.

What are the booking terms?

Our general terms and conditions can be found at the bottom of every page. By booking you agree to these terms.

What payment options are there?

You pay securely via iDEAL or bank transfer through Stripe — directly after booking via the payment link in your portal. Online payment is preferred; in exceptional cases you can transfer manually to:

IBAN: NL51RABO0137335326 SWIFT: RABONL2U Bank: Rabobank Account holder: HAN STRUIJK BEHEER B.V. Reference: booking number, arrival date and bungalow number

If transferring manually, don't forget to include the €250 deposit.

Confirmation of your booking

Right after booking you receive a welcome email containing a link to your personal guest portal. There you'll find all the details of your booking.

How long does it take for my booking to be confirmed?

ZEN-Bungalows manages availability directly. Your booking is confirmed immediately once you've made the first payment.

I booked a bungalow but didn't receive an email. What should I do?

First check whether the correct email address was provided and look in your spam folder. If the welcome email still hasn't arrived, please email momentvoorjezelf@zenbungalows.nl with your booking number — we'll send you a fresh personal link to your portal.

What is the tourist tax?

The tourist tax is €1.75 per person per night. This amount is included in the room rate.

Are all prices inclusive of VAT?

Yes.

Do you also issue invoices?

Custom invoices (for example in a company name or with VAT details) are available on request. Administration fees may apply. Email your billing details and the desired description before arrival to momentvoorjezelf@zenbungalows.nl.

How do I pay for additional service charges?

Additional charges — for example for the wellness package, an extra guest or pet — are added directly to your booking. You pay via the payment link in your portal. Prefer to transfer manually? Use the bank details listed under "What payment options are there?".

Arrival & departure

Can I check in early or check in late?

We welcome you at 15:00. Before then our housekeeper prepares your bungalow. With your digital key you can check in from 15:00 onwards at your own pace.

Can I check in earlier than 15:00 or check out later than 11:00?

An early check-in (from 13:00) or late check-out (until 13:00) is possible subject to availability for €50 per occurrence. An early check-in can be requested until 17:00 on the day before your arrival; a late check-out during your stay, no later than 17:00 the day before departure. If you didn't book this and check out later than 11:00 anyway, we charge €70 afterwards. Note: the wellness package is not included.

How does check-out work?

Around 10:45 our park manager stops by for a joint check-out. Doesn't that time suit you? Send a message no later than 17:00 the day before departure with your preferred time.

What does a luxury check-out include and what does it cost?

With a luxury check-out you don't have to empty the dishwasher, take out the rubbish, empty the ash tray, or drain the hot tub. The cost is €20 for up to 4 guests, €40 for 5 guests or more. Book in advance — otherwise we charge €40 to €60 afterwards.

Adding keys to the booking

We work with digital keys. In your guest portal you add additional guests — they then receive their own digital key via SMS. Do this no later than 3 days before arrival to avoid disappointment.

Do I need to submit identification?

Hotels, campsites and holiday parks are legally required to identify their guests and register them in the night register. You upload your ID securely via your guest portal. Tip: redact your BSN (Dutch citizen service number) on the copy with a black marker, or use the KopieID app from the Dutch government.

Facilities & amenities

Do I need to bring my own towels and bed linen?

No. In the bungalows all beds are made up and towels and a kitchen set are ready for you.

Is there WiFi?

Yes, in and around the bungalow. The connection is suitable for remote work.

If I booked a single bedroom, can I reserve a double bed?

If you arrive as a couple, you choose at no extra cost between one double bed or two single beds. Want both rooms with a double bed? The extra bed costs €20 per stay. Each bed is made up with a single duvet (140x200 cm), even on a double bed — thanks to a love bridge you still sleep as comfortably as in a true double.

Are travel cots available?

A travel cot can be rented for €20 per stay, including bedding and an extra mattress.

Are there bathrobes for children?

The ZEN bathrobes are for adults only. For children we lay out an extra sauna towel.

Are there extra costs for the hot tub and sauna?

The sauna and hot tub can be added optionally for €80 per day for up to 4 guests. With more than 4 guests we charge €20 extra per person per day. The price includes bathrobes, towels, sauna oil, wood for the hot tub and 1,200 litres of water for the hot tub. Once booked, the wellness package can no longer be cancelled during your stay — the package is prepared before your arrival and the keys are activated. The number of guests booked must match the number using wellness, except for children under 2. Wellness only on the arrival day is not possible — choose either the full stay or the final day(s).

Is there bicycle parking?

Yes, there is unsecured bicycle parking. You're also welcome to use our city bikes free of charge — note that they're not suitable for long distances.

Can I park at ZEN-Bungalows?

Each bungalow has two parking spaces available. One spot has a charging point for an electric car (service fee €25 per charge — note: this is not a regular charging station). Additional cars park at the general car park in front of the street.

Are the bungalows accessible to guests with reduced mobility?

The bungalows are accessible for those with limited mobility, but not suitable for guests fully dependent on a wheelchair.

May I use the facilities of campsite Cap Fun (Het Stoetenslagh)?

Our guests may use the facilities of neighbouring campsite Het Stoetenslagh (Cap Fun) for a small fee. The outdoor facilities are free, with the exception of the slides. The activity programme is available via stoetenslagh.nl or the Stoetenslagh recreation app. You can sign up for activities at the campsite reception.

What are the opening hours of the Cap Fun restaurant?

For current opening hours of the restaurant at Het Stoetenslagh (Cap Fun) we refer you to stoetenslagh.nl or the Cap Fun reception.

What time does the swimming pool open?

For current opening hours of the indoor and outdoor pools at Het Stoetenslagh (Cap Fun) we refer you to stoetenslagh.nl or the Cap Fun reception.

Deposit & cancellation

Refundable deposit

The €250 deposit is mandatory and is shown separately from the rental price. At booking it is billed together with the rental total, so you don't need to transfer it separately. After your stay we inspect the bungalow for any damage and refund the deposit in full within 7 working days at the latest.

What are the cancellation terms?

Cancellations must be reported in time to avoid a no-show charge. The full terms can be found on our terms and conditions page. Note: service charges are non-refundable, also in case of cancellation.

How can I cancel?

For cancellations, please email momentvoorjezelf@zenbungalows.nl with your booking number. Include the reason and the desired date. We'll review your request based on our cancellation terms. Service charges are non-refundable.

How can I change a booking?

Email your change request to momentvoorjezelf@zenbungalows.nl. We ask you to submit changes at least 14 days before the planned arrival date. Changes within 14 days may incur additional charges. Service charges are non-refundable.

Privacy & other

What does ZEN-Bungalows do to protect my privacy?

Our website is secured with current standard encryption techniques. The entire booking process is encrypted so that your data and payment remain protected.

Does ZEN-Bungalows store files on my computer?

We use functional cookies to make the booking process easier for you. These contain booking details and any customer details you've entered — no banking information. You can manage this via your browser settings. Read our cookie policy for more information.

Is your website secure, and which cookies do you use?

Yes. Our website runs entirely over a secure, encrypted connection. Your payment is handled by our certified payment partner Stripe; we never see or store your full card details. We use only functional cookies — for example to keep you signed in to your personal guest area, to remember your language and display preferences, and to keep the site secure. We place no advertising or tracking cookies and we never sell your data. On our forms we use a security check (Google reCAPTCHA) to prevent automated abuse by bots. Because we use only functional and security cookies, no cookie notice is required; should we ever wish to use tracking or marketing cookies, we would ask for your explicit consent first. You can read more in our privacy policy.

What are the guidelines for posting reviews?

After your stay you receive an invitation from us to leave a review. You give a rating across 5 categories and indicate whether you would recommend the bungalow to other guests. One review per booking is possible.

We publish your review when it: - is supported by opinions and facts - is written legibly with proper language - contains at least 20 characters

We do not publish reviews that contain offensive language, are in a language other than Dutch, German or English, mention contact details or prices, or refer to other booking organisations.

Age restriction

The minimum age to check in is 21 years.

Smoking

Smoking is not permitted inside the bungalows. Smoking outside is unrestricted. All bungalows are equipped with fire detection systems — smoking indoors disrupts these. In case of violation we may charge for specialist cleaning, repairs and any unavailability of the bungalow. This applies to all forms of smoking.

Parties

Parties and gatherings are not permitted. We do not accept bachelor/bachelorette parties or similar events.

Fireworks

Setting off fireworks is not permitted on the premises, including during New Year's Eve. It disturbs forest life and creates a fire hazard in a wooded environment.

May I light a fire near the bungalow?

Some bungalows have a fire pit — you'll find this listed under amenities. Always burn dry wood and use the fire pit safely. During severe drought, use the spark guard to prevent forest fires. Keep it as a cosy fire, not a bonfire. Wood is not included — buy it from us or bring your own. Gathering wood in the forest is not permitted.

Are pets allowed?

Pets and assistance dogs are welcome on request. Indicate the type of pet at every booking. Per animal we charge a one-off €60 cleaning fee per stay. See our house rules for the specific terms.

Quiet hours

No loud music before 10:00 in the morning. No loud music after 22:00 in the evening.

Excessive energy use

Additional charges may apply in case of excessive energy use.

Can I purchase wood or other materials myself and have them reimbursed?

No. Materials purchased without our prior written consent are not reimbursed. Always contact us first.

The garden cushions

The garden cushions are out on the terrace from May through September. Outside this season we keep them in storage — the weather is too damp to leave them out.

During your stay

Need to reach us right away?

For urgent matters, contact us directly via WhatsApp.

+31 6 25 24 98 44

Visiting address

Elfde Wijk 40a
7797 HH Rheezerveen

Postal address

Koperslager 19
2631 RK Nootdorp